The client needed to assess the performance of their digital library system. Odesus through the systematic approach in systems performance and process analysis discovered usage of an outdated application within the client’s backend database management system (DBMS) running AIX 4.xxx operating system. The post discovery resulted in Odesus managing and implementing processes for the migration of the application. The underlying application software was moved to new hardware with well defined processes in escalation and support resulting in a cost savings of over $280,000 to the client in license fees and maintenance.

With recent deployment of a major ERP application, the client engaged Odesus to evaluate their current processes and infrastructure in embracing the new technology on an enterprise level. The engagement required establishing baselines in addressing processes and procedures with regards to the impact of SAP to the technical services organization. Identifying deficiencies in escalation procedures, dependencies in cross-functional platforms and communication process. Odesus managed the successful implementation of the SAP online job scheduler participating in all aspects of the project (testing, QA and production cutover). Also developed project plans for the upgrade of the legacy job scheduling environment to the latest release and guided the Project Manager in this effort. Designed and created documentation to manage all legacy interfaces tracking to and from the SAP/R3 system – created process documentation to define change control.

Odesus was engaged to evaluate business processes in determining the current CRM application and the feasibility to expand it to address the aggressive growth within the company. The first phase consisted of interviewing IT technical and business unit personnel (managerial and functional levels) and defining the scope of the potential CRM solution. The next phase included ‘drilling down’ into functional processes to validate and verify business system environments to obtain a more detailed processing, interface and requirement information. The CRM initiative deliverables included a proposed CRM Scope Diagram and recommendations in technology and process.

Odesus was hired to integrate issue contact management into the client’s Change Management process. The effort served as a foundation for the longer-term Configuration Management project which would capture support contact details for all components, hardware (all flavors), application details (Enterprise and business unit) with effective issue escalation as a strategic goal. The client envisioned leveraging its current infrastructure for this effort. The deliverable produced a consolidation of several existing process flows across all technology organizations assigning responsibility and accountability to effectively collate support contact details (from various sources), local and remote server information and all application information, thereby enabling timely support alerts, expediting issue resolution, and facilitating metrics capture.

The client hired Odesus to perform analysis for their Service Request and Incident (break/fix type) procedures and practices (SR/ISDA). The engagement consisted of defining existing utilization (technical and business) of these two applications and identifying some areas of potential improvements. The high level analysis was completed and resultant analysis defined an opportunity to enhance an existing application’s functionality to consolidate the requirements from the other (combine two applications into one). This attempt had previously failed. A successful prototype demonstration was positively received by management and an extended prototype effort was approved and some apparent product limitations were subsequently addressed.

The client, a nationally broadcasted television news magazine, wanted to update their news system to a fully integrated and complete system. The old system consisted of several feeds of real time news into various disparate applications. Odesus was engaged to manage the deployment of the iNews application system to synchronize words with pictures inside the Media Browse systems, and to provide system's ability to control up to 32 on-air playback devices. Odesus managed the application deployment effort with a decisive and aggressive time line delivering such functionalities built-in messaging, SMTP e-mail, system-to-system connectivity, connectivity to other broadcast devices and allows users to access scripts, wires and databases in the newsroom.

The client hired Odesus to manage and deploy a global VPN initiative replacing an existing infrastructure. The project consisted of designing and implementing the infrastructure as well as system configuration of approximately 1184 remote users. The new VPN network enabled the client with reliable and secure connections to the corporate network over the Internet via toll-free or local lines in approximately 150 countries. The project posed a unique challenge as the implementation involved all functional departments within the I.T. with various technical objectives as well as the

Odesus was hired to serve as a PMO function overseeing the overall management of an activity-based management project using SAP R/3. The six integral threads of the project included time tracking, work tracking, asset management, purchasing, data modeling and program management. The engagement requires establishing the project office framework and quality of all major deliverables as well as overseeing the project staff consisting of internal and external consultants.

The client has deployed Micromuse Netcool Omnibus as part of their network management infrastructure along with Tivoli TEC. The Odesus project management team, including several systems consultants, was engaged in the project in system integration and automation of the enterprise monitoring system. The deliverables includes event correlation handled by TEC through Omnibus console to present a unified system in event management and response.

The client in an effort to maximize the use of the critical digital assets that drive their business, i.e., media assets. through a more controlled process, sought to manage these assets to ensure consistency and quality within local markets and different sales channels. The economic benefit of speeding business-process cycle times includes incremental revenue, reduction in operating costs, creating new products or markets, and a general capacity to gain your competitive advantage. The Media asset Management application implemented at the client was receiving over 1700 critical errors that were report via various systems. Odesus proposed, developed and implemented a debugging solution to re-code the application through rule files tools and options. The resultant solution was point-and-click interface that prioritizes the events and its potential impact to the business services.