Job Location – Houston, TX
Type – Contract (6+ Months)
Rate – $24.00 – $27.00 Per Hour
Will work out of corporate offices and also need to be able to drive to clinics in the area.
What You’ll Do:
- Provide prompt and effective white glove level technical support for various IT incidents.
- Collaborate with internal technical support and engineering teams on projects and support cases.
- Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
- Convey intricate cases and project tasks to Tier II and/or III support teams.
- Offer field support in the absence of dedicated field support engineers.
- Participate in a rotation to provide after-hours on-call support
- Fulfill on-call duties by delivering remote assistance and support during the designated times.
- Proactively review event logs related to systems, networking, and security, contributing to the support team’s effectiveness.
- Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.
- Maintain open communication about any issues with scheduled maintenance tasks to IT Management.
- Educate users on technologies, cybersecurity, and safeguarding company assets.
Qualifications:
- Bachelor’s degree in Computer Science or Information Systems, OR 2-5 years of IT Technical Support experience in medium to large-sized firms.
- Entry-level certifications in networking, infrastructure systems, and/or security.
- Strong technical speaking and writing skills.
You’re great for this role if:
- You are proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.
- You have advanced skills in Microsoft Windows Operating Systems for endpoint computing.
- You have strong written and verbal communication skills in English.
- You thrive in a fast-paced healthcare environment with exceptional efficiency.
- You are capable of self-initiating and contributing effectively to projects.
- You demonstrates excellent interpersonal skills across all levels of the organization.
- You are eager to learn and pick up new technologies quickly.
- You are able to assist with scheduled and unscheduled tasks during emergency situations