Quick contact info

icon_widget_image Monday-Friday: 8AM to 5:30 PM icon_widget_image 11766 Wilshire Blvd. Suite #400, Los Angeles, CA 90025 icon_widget_image (310) 473-4600 icon_widget_image info@odesus.com

Operations Analyst

#12463

Operations Analyst (Days and Weekends/Flex)

Location:  Buena Park, California, 90620

Rate: Based of Experience

Contract: 6 months

 

TITLE – Operations Analyst

REPORTS TO – Senior Manager of End-User Support (service desk, operations)

 

RESPONSIBILITIES & QUALIFICATIONS

  • 3 – 5+ years of desktop support/level I – II deskside support
  • College Degree in IT or other stem related coursework preferred
  • Computer Operations experience in a NOC preferred, 1+ years
  • Flexible and adaptable to rotating shifts
  • Perform constant monitoring and maintenance on all systems, execute nightly processing,

Back-up data, and Initial Program Load (IPL) maintenance

  • Experience assisting and escalating network issues and user issues
  • Experience with the consistent and repetition of responsibilities involved in monitoring & operations
  • Experience with major outage management
  • Assist service desk, service delivery and end user support teams when possible
  • Updating a copy of the runbook to confirm the monitoring for their shift
  • Written and oral communication skills required
  • SAP
  • AS400 Operations and JD Edwards experience a plus

 

TRAVEL – no scheduled traveling for this position.

  1. – The Operations team provides 24/7 support to their nationwide customers.

SHIFT – Current support is needed to cover days with flexibility to cover nights or weekends and different shifts.

TEAM – The Operations team currently consists of three (5) Operators/Level Helpdesk Analysts, and a Network Manager.

 

EDUCATION – A degree is not required but, is a plus

NOTE – Interviews will be with the Service Desk Manager, the hiring manager, and the IT Director.

 

Job Type: Contract
Job Location: 90620 Buena Park CA

Apply for this position

Allowed Type(s): .pdf, .doc, .docx