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Operations Analyst


Operations Analyst (Days and Weekends/Flex)

Location:  Buena Park, California, 90620

Rate: Based of Experience

Contract: 6 months


TITLE – Operations Analyst

REPORTS TO – Senior Manager of End-User Support (service desk, operations)



  • 3 – 5+ years of desktop support/level I – II deskside support
  • College Degree in IT or other stem related coursework preferred
  • Computer Operations experience in a NOC preferred, 1+ years
  • Flexible and adaptable to rotating shifts
  • Perform constant monitoring and maintenance on all systems, execute nightly processing,

Back-up data, and Initial Program Load (IPL) maintenance

  • Experience assisting and escalating network issues and user issues
  • Experience with the consistent and repetition of responsibilities involved in monitoring & operations
  • Experience with major outage management
  • Assist service desk, service delivery and end user support teams when possible
  • Updating a copy of the runbook to confirm the monitoring for their shift
  • Written and oral communication skills required
  • SAP
  • AS400 Operations and JD Edwards experience a plus


TRAVEL – no scheduled traveling for this position.

  1. – The Operations team provides 24/7 support to their nationwide customers.

SHIFT – Current support is needed to cover days with flexibility to cover nights or weekends and different shifts.

TEAM – The Operations team currently consists of three (5) Operators/Level Helpdesk Analysts, and a Network Manager.


EDUCATION – A degree is not required but, is a plus

NOTE – Interviews will be with the Service Desk Manager, the hiring manager, and the IT Director.


Job Type: Contract
Job Location: 90620 Buena Park CA

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