Support Technician

Job Location – Buena Park, CA

Type – Contract (6 Months)

Rate – $35.00 Per Hour

POSITION SUMMARY – RESPONSIBILITIES AND EXPERIENCE

Type of Work

Performs all tasks with customer-centric focus.  Consults with users to determine hardware, software, or system functional specifications and improvements
Engaged in design, development, documentation, analysis, creation, testing, or modification of computer systems or programs based on and related to, user or system design specifications
Analyzing and weighing individual customer (internal and external) needs with the overall needs of the business 100% of the time.
Engage in work that requires significant discretion and independent judgment.
Partners with other team members in analyzing software and hardware requirements and developing action plans for accomplishing and implementing company goals through appropriate technical solutions at least 40% of the time.

Primary Duties:
Own and develop the operational processes, policies and infrastructure documentation to allow repeatability & awareness of the maintenance of infrastructure services & systems 5% of the time.
Monitors and maintains existing systems, performing performance analysis, upgrade, patches, and necessary operations at least 10% of the time.
Collaborate with users to identify, develop and enhance computer systems and specifications.
Partners with application developers to determine system compatibility and enhance usage.
Problem-solving with escalated tickets and issues from other teams at least 70% of the time.
Develop, design and implement division requests for new construction at division locations with the advisement of the business and other infrastructure team members at least 15% of the time.
Technical Domains
The following experience is required for this position:
5 Years of Experience in the following areas is necessary for this position: