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Manager, Customer Experience – Shopper Marketing

Job Location – Culver City, CA

Type – Contract (3 Months)

Pay Rate – $54.06 Per Hour

JOB DESCRIPTION

Role Summary

3-5 sentences outlining the job’s primary purpose and overall scope of responsibility

As part of the marketing team, this position will assist in developing & driving insight-based marketing programs and facilitate strategic planning for key digital accounts (Prime Video, Google Play). This role will work closely with brand, consumer insights, media/digital marketing, strategic planning and commercial teams to develop innovative activations that build engagement and drive incremental revenue.

Core Responsibilities

Responsibility % Time Spent

Account Marketing Responsibilities – 50%

  • Manage the day-to-day marketing responsibilities per each assigned account
  • Assist with GTM prep, monthly pitch decks & NR recaps decks
  • Co-facilitate weekly customer meetings & pitch NR titles
  • Oversee marketing & merchandising asset deliverables across all respected accounts
  • Manage the VAM deliverables across digital accounts
  • Artwork creation
  • Metadata & deliverables

Customer Program Design and Execution – 30%

  • Partner with the title planning lead to design insight-driven programs consistent with the promotional plans
  • Brainstorm customer activation program ideas for TV and Catalog
  • Serve as the account expert identifying opportunities to amplify NR features, TV and Catalog on platform
  • Partner with internal stakeholders to provide actionable insights to key accounts to grow their revenue and profitability on categories through innovative promotion strategies

Customer Program Measurement – 20%

  • Achieve account program ROI objectives while balancing value creation vs. cost of complexity
  • Support of account growth, profitability, customer satisfaction, and preferred partner status
  • Conduct robust post-mortems to improve efficiency and effectiveness of future programs

Preferred Education: BA/BS

Other (Please list specific hardware, software, special skills, etc.): Proficient in Microsoft Office & Photoshop

Preferred Years of Experience:

  • 3 – 5 years overall customer marketing and/or media experience (specific experience working with transactional entertainment such as EST, iVOD, RVOD, or SVOD is a plus)
  • 1+ year working on programs with a digital social component
  •  Must have digital products background and digital customer experience
  •  Proven experience in working collaboratively with Sales teams and external customers
  •  Full lifecycle promotional marketing experience is a plus
Job Type: Contract
Job Location: Culver City CA

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